WHOLESALE FAQ

ORDERING

All prices are in Canadian Dollars (CAD). To receive a wholesale catalogue fill out the APPLICATION. For existing Wholesale Customers, orders may be placed by email hello@ampersandillustration.ca please include a completed ORDER FORM or detailed email including SKU and QUANTITIES.

LEAD TIMES

7–9 Business Days (Monday–Friday excluding holidays)

SHIPPING

Bulky/Parcel Rate (for standard size shipments) $25 CAD. Domestic orders ship by Canada Post. Expedited shipping is available at your request at an additional cost. Additional carrier options available depending on location. Shipping costs are determined at time of shipping. We are not responsible for carrier delays. International customers please email hello@ampersandillustration.ca for shipping options.

RETURNS

We do not accept returns. If an order arrives damaged please let us know within two business days (Monday–Friday excluding holidays) of receiving the order.

CANCELLATION

Notify us by email hello@ampersandillustration.ca within 24 hours of placing your order to adjust or cancel it. Cancellations will incur a 25% restocking fee.